Burst pipe? Call (413) 789-3535.
Longo answers 24/7 for water damage across Western Massachusetts and Northern Connecticut. If water is still running, shut it off and call. Here's what to do while you wait.
In the first hour
- Shut off the main water valve. It's usually in the basement, where the water line comes through the foundation.
- Turn off power to wet areas at the breaker panel, but only if you can reach it from a dry spot.
- Open your faucets to drain what's left in the lines.
- Take photos and video of the pipe, the water, and the damage. Your insurance company will ask for them.
- Move rugs, furniture, and boxes off wet floors.
What not to do
- Don't use a household vacuum on standing water.
- Don't walk through water near outlets or appliances.
- Don't wait to see if it dries on its own. Water inside walls and under floors won't.
- Don't thaw a frozen pipe with an open flame.
Why pipes burst here
Pipes along outside walls, in crawl spaces, garages, and unheated basements freeze during cold snaps. The break often shows up when the pipe thaws, which is why you may not see water until the next day.
How to prevent it
- Keep the heat at 55°F or higher, even when you're away.
- Open cabinet doors under sinks on outside walls during cold snaps.
- Let a faucet drip on the coldest nights.
- Insulate exposed pipes in basements and crawl spaces.
- Disconnect garden hoses before the first freeze.
What Longo does
- Find and stop the source.
- Extract standing water with truck-mounted equipment.
- Measure moisture in walls, floors, and carpet pad.
- Dry everything with commercial dehumidifiers and air movers, then come back to confirm it's dry.
- Handle mold remediation when the job needs it.
- Work directly with your insurance adjuster.
Call any time
(413) 789-3535, 24/7 for water damage. For anything that isn't an emergency, request a free estimate.
If you find another website using the Longo name for water damage, it isn't us. Call (413) 789-3535 to reach Longo directly.
