Water in your house? Call first, then read this.
If water is coming into your Agawam home right now, call Longo at (413) 789-3535. We answer 24/7 for water damage, and our shop is right here at 1094 Suffield Street.
If the water has stopped and you're trying to figure out what to do next, here's the plain version.
The first hour
Stop the water if you can. Shut off the main water valve. In most Agawam homes it's in the basement where the water line comes through the foundation wall.
Turn off power to wet areas. If water is near outlets, cords, or the electrical panel, don't touch anything. Flip the breaker from a dry spot, or wait for help.
Take pictures before you move anything. Photos of the water, the source, and anything damaged make the insurance claim much easier.
Get valuables off the floor. Photos, papers, electronics, and rugs first. Put foil or plastic under furniture legs so the stain doesn't bleed into the carpet.
Don't use a household vacuum on standing water. It's not built for it, and it's not safe.
Why speed matters
Water doesn't stay where you see it. It moves into drywall, under flooring, and into the carpet pad within hours. Mold can start growing in 24 to 48 hours.
A wet basement that gets dried out the same day is usually a cleanup. One that sits for a few days can turn into torn-out drywall and mold remediation. The sooner the water is out and the drying equipment is running, the less you lose.
What usually causes water damage in Agawam
Most of the calls we get around town come down to a few things:
- Burst or frozen pipes, especially in January and February
- Flooded basements after heavy rain or snowmelt
- Failed sump pumps and water heaters
- Washing machine and dishwasher hoses that let go
- Sewage backups in older lines
What Longo does when we get there
- Find the source and make sure it's stopped.
- Extract the standing water with truck-mounted equipment.
- Check for hidden moisture in walls, floors, and the carpet pad.
- Set up drying equipment and come back to check that everything is actually dry.
- Handle mold and sewage if they're part of the job. Our crew is trained and equipped for both.
- Work directly with your insurance adjuster so you're not stuck chasing paperwork.
Why Agawam calls Longo
We're a family business that has been in Agawam since 1986. We're an IICRC-certified firm, NADCA-certified, and BBB A+ accredited since 2009. We have more than 740 five-star reviews from neighbors across Western Massachusetts and Northern Connecticut, and every job is backed by our 100% money-back satisfaction guarantee.
When you call, a real person picks up.
Need help now?
Call (413) 789-3535 any time, day or night. If it's not an emergency, you can request a free estimate and we'll get back to you within one business day.
A note: If you find another website using the Longo name, it isn't us. Call (413) 789-3535 to reach Longo directly.
