Water damage in Hartford? Call (413) 789-3535.
Longo answers 24/7 for water damage, and we serve Hartford and the towns around it. If water is coming in right now, call first and read the rest after.
The first 48 hours, step by step
Hour one: stop it and stay safe
- Shut off the water. Find the main valve, usually in the basement near the front wall, and turn it off.
- Kill the power to wet areas. Use the breaker panel only if you can reach it without standing in water. If you can't, leave it and wait for help.
- Take photos and video of the water, the source, and the damage before you clean anything. Your insurance company will want them.
Hours two through six: protect what you can
- Move valuables up and out: documents, photos, electronics, rugs.
- Put foil or plastic under furniture legs so wood stain and rust don't transfer into wet carpet.
- Open windows if it's dry outside. Skip this if it's humid or raining.
- Don't run a household vacuum on wet floors.
Hours six through 24: get the water out
Mopping and fans won't dry a house. Water soaks into drywall, under hardwood, and into the carpet pad, where you can't see it. It needs to be extracted with commercial equipment and dried with dehumidifiers and air movers.
This is the window to have a restoration crew on site.
Hours 24 through 48: watch for mold
Mold can start growing within 24 to 48 hours of water damage. Musty smells, warped baseboards, and bubbling paint are early signs that moisture is still trapped. Catching it here is the difference between a drying job and a remediation job.
What we see most in Hartford homes
Hartford has a lot of older homes and multi-family buildings, and the problems tend to follow:
- Frozen and burst pipes in winter
- Basement flooding after heavy rain
- Leaks from the unit above in two- and three-family homes
- Sewage backups in older lines
- Failed water heaters and sump pumps
How Longo handles it
- Find and stop the source.
- Extract standing water with truck-mounted equipment.
- Measure moisture in walls, floors, and carpet pad, not just the surfaces.
- Dry the space with commercial dehumidifiers and air movers, and come back to confirm it's dry.
- Handle mold remediation and sewage cleanup when the job calls for it.
- Work directly with your insurance adjuster.
Who you're calling
Longo is a family business, founded in 1986 and based in Agawam. We're an IICRC-certified firm, NADCA-certified, and BBB A+ accredited since 2009, with more than 740 five-star reviews across Western Massachusetts and Northern Connecticut. Every job comes with our 100% money-back satisfaction guarantee.
Call any time
(413) 789-3535, 24/7 for water damage. For non-emergencies, request a free estimate and we'll get back to you within one business day.
If you find another website using the Longo name for water damage, it isn't us. Call (413) 789-3535 to reach Longo directly.
